Microsoft is investigating a widespread Microsoft 365 outage Thursday after users reported problems accessing their Outlook email accounts and other services.
In an update posted to its official Microsoft 365 Status account on X, the company said it was investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods across the Americas.
Microsoft later confirmed the problem could extend beyond the Americas.
“While we’re working to mitigate impact, we’ve confirmed the issue may affect Microsoft 365 service connectivity for users in any region,” the company said.
Exchange Online powers email services for businesses and organizations using Microsoft 365, including Outlook.
The company has not announced what caused the disruption or provided an estimated timeline for restoring full service.
The company also reported a separate issue Thursday affecting Microsoft Teams functionality in North America. In a subsequent update, Microsoft said its automated recovery systems had taken action to restore service and were reducing the impact of that disruption.
It was not immediately clear whether the two disruptions were connected or how many users were affected.
Some users are also reporting issues with accessing Copilot and other Microsoft 365 applications.
Some Southeast Texas cities say the outage is affecting city services, including Sugar Land, Pearland, and League City.
Microsoft said it was continuing to investigate the email connectivity issues and working to mitigate the impact.
