Backlogs at the Texas Health and Human Services Commission are slowing the processing of benefit applications and renewals, leaving families waiting for assistance they depend on.
But the Houston Food Bank says families don’t have to navigate the process alone.
Through its Community Assistance Program, the nonprofit is helping people apply for critical state benefits while connecting them with resources to help make ends meet.
Valeria Rodriguez, a resource navigator with the Houston Food Bank, says the program is focused on more than immediate relief. It’s about helping families build long-term economic security.
“One of our top priorities is connecting individuals and families with eligible state benefits such as CHIP, Medicaid, TANF and of course SNAP,” she said.
Resource navigators walk families through the application process, help gather required documents and connect them with additional assistance, including help with utility bills.
Rodriguez says applications can take about 30 days to process. And while families wait, their needs don’t stop. That’s why the food bank also connects them with food pantries and other community resources to help fill the gap.
But there’s one important step that can help prevent additional delays: submitting a complete application.
“We really pride ourselves in doing process ready applications so that means we turn in all the documents along with that proof of income and proof of address, birth certificates so the state doesn’t take longer to process, having to contact you for those documents,” said Rodriguez.
Rodriguez says applicants should be prepared to provide a state ID, proof of Texas residency, a Social Security card and proof of income. If you’ve recently lost your job, documentation from a former employer confirming your employment status may also be needed.
With the state facing processing delays, having those documents ready is especially important.
“Health and human services is really backed up with processing these applications so it’s essential to right now to turn in all those supporting documents,” she said.
And if you’re unsure whether you qualify, Rodriguez says don’t count yourself out.
The Houston Food Bank does not determine eligibility. That decision is up to Health and Human Services. Eligibility can depend on several factors, including household size, income and expenses such as rent and utilities.
“We are more than happy to assist, don’t be afraid, we are here to answer questions,” she said.
The program also reaches beyond state benefits, connecting people experiencing homelessness or housing instability, as well as young adults navigating independence, with resources and support.
And the food bank is working to make that help accessible to more people. It offers virtual appointments, assistance for seniors who may need help with technology and Saturday appointments for those unable to come in during the week.
“We just try to reach everyone and meet them where they are,” Rodriguez said.
If you need help applying for benefits or finding additional resources, you can visit HoustonFoodBank.com/CAP , call 832-369-9390 or visit the Houston Food Bank in person to speak with a resource navigator.
