(Houston) - For Shirley West, the wait is finally over.
After months of wondering whether she would ever see her furniture again, the 81-year-old northwest Harris County resident is back where she belongs: sitting in her repaired chair with her ottoman.
West couldn’t hide her surprise when 2 Helps You showed up days after its return, “Shocked. I didn’t think I would really get it back. I really didn’t.”
How it started
West first contacted 2 Helps You this past summer after paying furniture repairman Rickey Pierson more than $600 to repair her chair and ottoman in April 2025.
However, months went by without the furniture or a resolution.
After waiting approximately a year and a half, West had seen enough and filed a criminal complaint. Pierson was subsequently arrested, 2 Helps You showing the development in our last report.
Pierson quickly returned West’s chair and ottoman and last week.
While the furniture is finally back in her home, West says the delivery itself was surprisingly uneventful, “He was very nonchalant,” she recalled. “I thought he would say, ‘Why would you have me thrown in jail?’ He didn’t say anything.”
Still, the end result was what mattered most.
A consumer warning for anyone hiring a contractor
West says her experience taught her an important lesson that she hopes others will remember before hiring someone to do work around their home.
Her advice?
“For one thing, don’t pay anything up front,” adding that research should be done before hiring a contractor or repair professional. Checking references, get everything in writing, and avoid paying large sums before work is completed always are key preventative measures for consumers.
Why she reached out to 2 Helps You
There’s another part of West’s story that makes this outcome especially meaningful.
She says she initially contacted another Houston television station for help but never heard back.
Eventually, she reached out to 2 Helps You.
“Because of Mario, I got my chair back,” West said emphatically to KPRC 2 Photojournalist Anthony Peavie, while sitting in her furniture.
For West, the final chapter of her frustrating ordeal is complete, “The end of the story finally.”
For 2 Helps You it’s mission accomplished, as we deliver yet another solution.
If you’ve got a problem - tried everything - and need help, reach out to 2 Helps You. As we like to say, we should never be your first call, but we don’t mind being your last.
